Privacy Policy — Patrick O'Keeffe Festival

1. Who We Are

The Patrick O'Keeffe Traditional Music Festival ("the Festival", "we", "us") is a cultural event based in Castleisland, Co. Kerry, Ireland. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website at patrickokeeffefestival.com.

For data protection queries, contact us at: info@patrickokeeffefestival.com

2. What Data We Collect

We may collect the following categories of personal data:

Contact information — name and email address when you submit a contact form or enquiry.
Booking and ticketing data — name, email, and payment details when purchasing tickets through our authorised ticketing partners. We do not store payment card details directly.
Newsletter subscriptions — email address if you opt in to receive festival news and updates.
Technical data — IP address, browser type, and pages visited, collected automatically via website analytics.

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide customer support.
To process ticket purchases and send booking confirmations.
To send you festival news and updates (only where you have opted in).
To improve our website and understand how it is used.
To comply with our legal obligations.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data on the following legal bases:

Contract — processing necessary to fulfil a ticket purchase or booking.
Legitimate interests — website analytics to improve our services.
Consent — email marketing communications, which you may withdraw at any time.
Legal obligation — where required by Irish or EU law.

5. Data Sharing

We do not sell your personal data. We may share data with trusted third parties who assist us in operating the Festival, including ticketing platforms, email service providers, and website hosting providers. These parties are contractually obliged to keep your data secure and use it only for the purposes we specify.

We may disclose data if required to do so by law or in response to a valid request from a public authority.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law. Contact enquiry data is typically retained for 12 months. Ticketing records may be retained for up to 7 years for accounting purposes.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Access — request a copy of the data we hold about you.
Rectification — request correction of inaccurate data.
Erasure — request deletion of your data in certain circumstances.
Restriction — request that we limit how we process your data.
Data portability — receive your data in a structured, machine-readable format.
Objection — object to processing based on legitimate interests.
Withdraw consent — unsubscribe from marketing emails at any time using the link in any email we send.

To exercise any of these rights, contact us at info@patrickokeeffefestival.com. You also have the right to lodge a complaint with the Data Protection Commission (DPC) at dataprotection.ie.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies — required for the website to function correctly.
Analytics cookies — to understand how visitors use our site (e.g. page views, traffic sources). Analytics data is aggregated and anonymous where possible.

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

9. External Links

Our website may contain links to third-party websites such as ticketing platforms and social media. We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact

For any questions about this Privacy Policy or how we handle your data, please contact:

Patrick O'Keeffe Traditional Music Festival
Castleisland, Co. Kerry, Ireland
info@patrickokeeffefestival.com